Order the same size you normally wear (size 9 US) if you are normally an Australian size 9, but sometimes fit in a smaller size (size 8 or 8.5 Australian)
Order one size larger than you normally wear (size 10 US) if you are normally an Australian size 9, but sometimes fit in a larger size (size 9.5-10 Australian)
TIP: We recommend ordering your usual AUS size for all open-toe styles and ordering 1 size up from your usual AUS size for closed-toe styles and all boots.
(CONVERT A MAN'S SIZE TO WOMAN'S SIZE): If you would like to convert a man’s size to a woman’s size: take the man’s size and increase it by two sizes. For example, man’s size 9 would be a woman’s size 11.
If you are unsure, please contact us so we can help you get fabulous footwear that fits you perfectly.
For Koi Footwear
To get the perfect fit, here are some guidelines:
Our footwear is shown in US/UK sizes (US=AU size)
Order the same size you normally wear US/UK/AU
If you ordered the wrong size,
You followed all the instructions and still your shoe arrived and it is big or too small. Don't worry, we offer exchanges. No extra charges, No inventory refill fees, no extra shipping costs. You only have to ship the shoes back to us unworn and we will send you the bigger or smaller size. Please contact us on email@example.com
Free Standard Shipping to Australia. Delivery 2-8 business days.
Express Shipping to Australia $12.99. Delivery 1-3 business days.
Free Shipping to New Zealand. Delivery 10-15 days.