We want you to be 100% happy with your purchases at OtherWorld Shoes!

If you are not sure about your shoe size, please contact us. We can help you find your perfect size. Also check our Sizing Guide for more sizing information.

 

Exchange & Refund

 

  • If your shoes don't fit well, we are happy to exchange them with a bigger or smaller size without any hesitation. (You only need to send your shoes back to us then we will send you a different size without any extra charge.)
  • If you are just not happy with your purchase, we will accept the return and give you a store credit.
  • If your product is damaged, or there is a manufacturer fault, we will accept the return and refund all of your money.

 

Return & Exchange Policy

 

You must send back your shoes unworn in the original box within 14 days after delivery.

Please keep the item clean from dirt, animal fur, makeup stains, and cigarette smoke. We reserve the right to reject any items that are returned in unsaleable condition.

You are responsible for the cost of return shipping unless the item is faulty or damaged.

 

If you have any questions, please contact us on info@otherworldshoes.com.au