Returns Policy

We want you to be 100% happy with your purchases at OtherWorld Shoes!

Exchange & Refund

• If your shoes don't fit well, we are happy to exchange them with a bigger or smaller size without any hesitation. (You only need to send your shoes back to us then we will send you a different size without any extra charge.)
• If you are just not happy with your purchase, we will accept the return and give you a store credit.
• If your product is damaged, or there is a manufacturer fault, we will accept the return and refund all of your money.

Return & Exchange Policy

• You must send back your shoes unworn in the original box within 14 days after delivery.
• Please keep the item clean from dirt, animal fur, makeup stains, and cigarette smoke. We reserve the right to reject any items that are returned in unsaleable condition.
• You are responsible for the cost of return shipping unless the item is faulty or damage!

Cancellation Policy

• We understand that circumstances may change, and if you wish to cancel your order before shipping! For Afterpay or ZipPay purchases, a cancellation fee of 10% will be applied. We strive to accommodate our customers while also managing the logistics involved in processing orders
• No cancellation fee apply for Credit Card, Google Pay, Apple Pay and PayPal purchases
• You have to contact us in 24 hours for cancellation

 

If you have any questions, please contact us on info@otherworldshoes.com.au