Terms and Conditions

Terms & Conditions

Last updated: January 26, 2026

This website is operated by Otherworld Shoes. Throughout the site, the terms “we”, “us”, and “our” refer to Otherworld Shoes.

By visiting our website or purchasing from us, you agree to be bound by these Terms & Conditions (“Terms”), including any additional policies referenced herein. If you do not agree to these Terms, you may not access the website or use our services.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services.

1. Online Store Terms

  • You must be at least the age of majority in your place of residence to use this website.
  • You may not use our products or services for any illegal or unauthorised purpose.
  • You must not transmit any viruses, malware, or destructive code.
  • Any breach of these Terms may result in immediate termination of service.

2. General Conditions

  • We reserve the right to refuse service to anyone at any time.
  • Content you submit (excluding payment information) may be transferred over various networks.
  • Payment details are always encrypted during transmission.
  • You may not reproduce, duplicate, sell, or exploit any part of the service without written permission.

3. Product Information & Accuracy

We strive to display product information, images, and pricing as accurately as possible. However, we cannot guarantee that your device’s display accurately represents product colours.

All information on this website is provided for general reference and may be updated or changed at any time without notice.

4. Pricing & Availability

  • Prices are subject to change without notice.
  • We reserve the right to modify or discontinue products at any time.
  • Product availability may be limited.

5. Orders, Billing & Accounts

  • We reserve the right to refuse or cancel orders at our discretion.
  • Orders may be limited per customer, household, or address.
  • You agree to provide accurate billing and account information.

For information about returns or exchanges, please review our Returns Policy.

6. Third-Party Tools & Links

We may provide access to third-party tools or links. These are provided “as is” and we are not responsible for their content, accuracy, or availability.

7. User Content & Feedback

Any feedback, reviews, or submissions you provide may be used by us without restriction. You are responsible for ensuring your content does not violate any laws or third-party rights.

8. Personal Information

Your submission of personal information is governed by our Privacy Policy.

9. Errors & Omissions

Occasionally, information on our website may contain errors relating to product descriptions, pricing, or availability. We reserve the right to correct such errors and cancel affected orders.

10. Prohibited Uses

You may not use this website or its content for unlawful purposes, to infringe intellectual property, transmit harmful code, or interfere with site security.

11. Disclaimer & Limitation of Liability

All services and products are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law, Otherworld Shoes is not liable for indirect, incidental, or consequential damages arising from the use of this website or products purchased through it.

12. Indemnification

You agree to indemnify and hold harmless Otherworld Shoes from any claims arising from your breach of these Terms or misuse of the website.

13. Termination

We may terminate or suspend access to our services at any time if these Terms are violated.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

16. Contact Information

Questions about these Terms & Conditions can be sent to:

Email: info@otherworldshoes.com.au