Your Privacy Choices
Privacy Policy
Last updated: January 26, 2026
Otherworld Shoes operates this website and online store. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or communicate with us.
Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services.
Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Name, billing address, shipping address, email address, and phone number
- Order details, purchase history, returns, and exchanges
- Payment information (processed securely by third-party providers)
- Account information such as login details and preferences
- Communications with us, including customer support enquiries
- Device and usage information, including IP address, browser type, and site interactions
We do not knowingly collect personal information from children.
How We Use Your Information
Your personal information is used to:
- Process and fulfil orders
- Provide customer support and respond to enquiries
- Arrange shipping, returns, and exchanges
- Improve website performance and user experience
- Detect and prevent fraud or unauthorised activity
- Send marketing communications only if you have opted in
We do not sell your personal information.
Payments
All payments are processed securely through trusted third-party payment providers such as Shopify Payments, PayPal, Afterpay, or Zip. We do not store or have access to your full payment or card details.
Sharing Your Information
We may share your information only when necessary with:
- Shopify and related ecommerce service providers
- Payment processors and shipping partners
- Analytics and security service providers
These providers are given access only to the information required to perform their services.
Cookies & Analytics
We use cookies and similar technologies to operate our website, analyse traffic, and improve functionality. You can manage cookies through your browser settings.
Data Storage & Security
We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil orders, provide services, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal data (where legally permitted)
- Opt out of marketing communications at any time
If you are located in the European Union, United Kingdom, or European Economic Area, you may have additional rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).
You can exercise these rights by contacting us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
International Transfers
Your personal information may be processed or stored outside your country of residence, including through Shopify’s global infrastructure. Where required, appropriate safeguards are used.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at:
Email: info@otherworldshoes.com.au
Address: 73 Promenade Circuit, Rothwell, QLD 4022, Australia