I’ve only just discovered you! Who is OtherWorld Shoes?

We’re Otherworld Shoes — a bold little corner of the internet for anyone who loves towering platforms, alt fashion, and making a statement. We’re based in Australia and proud to serve customers across the world with unique, hard-to-find styles. Think Pleaser, Demonia, goth boots, pole heels, and everything in between.

Where is OtherWorld Shoes Headquarted?

We operate out of two offices; while we have our main headquarters in Rothwell QLD, we also have a warehouse in Morayfield QLD.

Do you have a pysical shop?

Sounds dreamy! Maybe one day! Alas, we don’t have a retail operation or showroom at our Rothwell office or Morayfield warehouse.

How do I contact customer service?

Our customer service team is available throughout the week, all five days from 9 am to 5 pm. You can reach us at email or via phone.Email: info@otherworldshoes.com.auPhone or Text Australia: 0494 314 818Whatsapp overseas: +61 494 314 818Instagram: instagram.com/otherworldshoes

Where do you ship from?

We are based in Brisbane, Australia & ship out all our orders from here.

How Fast is Shipping?

We aim to process and ship your order as quickly as possible. As an Australian company, we handle orders with a 3-5 business day processing time, during which we source your items from our trusted USA warehouses. Once ready, we use express shipping for deliveries across Australia, which typically takes 2-3 business days—meaning most orders arrive in 5-8 business days total.For New Zealand and international destinations, delivery times may vary based on location; please contact us for specific estimates.

Do you ship outside of Australia?

Yes! While we primarily serve Australia and New Zealand, we also ship to the USA, Europe, the UK, and over 80 countries worldwide. Shipping fees and delivery times vary by destination—feel free to contact us for a quote tailored to your location.

How much is shipping?

We offer free shipping on all orders to Australia and New Zealand. For international destinations (including the USA, Europe, the UK, and over 80 countries worldwide), shipping costs are calculated at checkout and depend on your order details, such as weight, size, and location. Feel free to add items to your cart for an accurate quote!

How to track my order?

You will get an e-mail from us telling you that your order has shipped. Inside that is a link to track your order. If you have any issues, please email us at info@otherworldshoes.com.au

I never got my order, what do I do?

Please make sure you tracked your order from our Tracking page.Or Email us at info@otherworldshoes.com.auCall us at 0432 313 356 (Australia )Call us at +61 432 313 356 (outside of Australia)

I need my shoes this weekend, is that possible?

Unfortunately, we need to allow for handling time before we dispatch, so we can’t have our regular stock delivered that quickly. If you have an urgent need for new shoes, our Clearence/Outlet page has shoes we can ship same or next business day, and we offer express post!

How do you convert between men's and women's?

The difference is 2 sizes.A men's 10 is a women's 12A women's 10 is a men's 8.

I have wide feet, do you have shoes that would fit me?

Please check out our wide width collection page; these shoes are made to fit wider feet.

Can I return/exchange my shoes?

Yep, absolutely! You can return your shoes easy with no questions asked within 14 days of delivery. Just contact us for the return details, and make sure what you are returning is unworn and still in the original box.

How can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.Send an email to our customer service team at info@otherworldshoes.com.au for details.

What is OtherWorld Shoes's warranty?

Bottom-line we want you to be happy with your OtherWorld Shoes and we stand behind our goods. We guarantee all of OtherWorld Shoes products to the original owner against materials or craftsmanship. If we find the product to be defective, we will repair it, replace it, or refund your purchase price at our discretion

Can I buy a gift card?

Absolutely you can! Choose your value and add a gift card to your cart here. Our gift cards never expire, and can be used over as many purchases as you like.

I’m a model/blogger/influencer; can I work with you?

Absolutely! We are always open to working with creative people who adore alternative fashion as much as we do. For models, if you are Brisbane-based please email us at info@otherworldshoes.com.au to chat. If you are an influencer or a blogger with a large following and love alternative fashion, please send us an email at info@otherworldshoes.com.au

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Koi Footwear Sizing Guide

KOI Footwear Size Chart

UK	US/AU Women	EU	CM	Inches
3	5	36	21.8	8.7
4	6	37	22.6	9.1
5	7	38	23.6	9.4
6	8	39	24.6	9.9
7	9	40	25.3	10.1
8	10	41	25.9	10.4
9	11	42	26.8	10.7
10	12	43	27.8	11.1
11	13	44	28.8	11.3