Zero Tolerance for Harassment Policy
Our Commitment to Respectful Communication
At OtherWorld Shoes, we value every one of our customers and are committed to providing exceptional service and support. We believe that clear, respectful communication helps us resolve issues quickly and ensures a positive experience for everyone.
While we are here to assist with any concerns or questions, we also expect all interactions to be conducted in a respectful and constructive manner.
Our Policy on Abusive Behavior
We understand that some situations can be frustrating, but abusive or bullying behavior does not help resolve issues and will not be tolerated. To maintain a safe and positive environment, the following behaviors are not acceptable:
- Use of aggressive, offensive, or threatening language.
- Personal attacks, insults, or derogatory remarks.
- Harassment, bullying, or unreasonable demands on our team.
- Attempts to create fear, intimidation, or distress for our customer service team.
- Repeated contact after an issue has been resolved.
If such behavior occurs, we reserve the right to pause communication or, in extreme cases, refuse service. This policy is in place to protect our team while ensuring we can continue to provide excellent service to all customers.
How We Resolve Issues
We are committed to resolving concerns as quickly and professionally as possible. To achieve this, we ask that all communication remains respectful and solution-focused. Our team is here to help, and we encourage open dialogue that allows us to address your needs effectively.
Why This Matters
Creating a positive and respectful environment benefits everyone. By working together with understanding and kindness, we can ensure the best outcomes for all. Thank you for helping us maintain a supportive and constructive community.
If you have any questions about this policy, feel free to reach out to us at info@otherworldshoes.com.au