• Do you have a physical store?
No, not yet, but we have a warehouse. If you live in the Brisbane,/Sunshine Coast area, you are more than welcome to visit us. At our HQ on Bribie Island (Australia), you can try on our gorgeous shoes and/or pick up your order.
  • What payments do you accept?

We accept credit cards, zippay, afterpay and direct bank deposit (direct deposit only for Australia). All of our payment gateways use SSL encryption technology so our credit card facilities are 100% secure.

  • What is your delivery time?

Delivery times depend on location, whether Australia or overseas. Please check our Shipping & Delivery page for more information.

  • Do you ship outside Australia?

YES! We ship to more than 80 countries. Please check our Shipping & Delivery page for more information.

  • My item is damaged, What should I do?

Please contact us on info@otherworldshoes.com.au and we will replace your product or refund your money. You will find more information on our Returns Policy page.

  • What are your shipping prices?

We offer free shipping for Australia and New Zealand. For overseas orders, please check our Delivery Information page.

  • Is it possible to cancel my order?

Yes, although there are some restrictions. Please contact us on info@otherworldshoes.com.au